Reduce Complexity & Tie Communications Directly to Business Processes
From corporate headquarters and factories to warehouses and distribution centers – both domestic and international – the manufacturing industry demands reliable communications to design, produce, and ship profitably. At Cady Business Technologies, we offer specialized communications solutions that simplify collaboration and make it easy for manufacturers to manage many moving parts: R&D, supply chains, production, sales, distribution, and customer service.
Streamline Collaboration & Secure Data
Facilitate staff interaction and communication: User-friendly audio, web and video conferencing and collaboration applications
Streamline business processes: Intuitive, easy-to-use cloud and on-premise phone systems integrate with CRMs, billing software and other third-party apps
Total mobility: Never miss a call with cordless phones and mobile apps that provide employees with an "in-office" experience anywhere, at any time. Automatically ring business lines to mobile devices with Find Me/Follow Me. Receive calls on WiFi that works where cell service doesn't
Paging & mass communication: Deliver notifications across devices and facilities, complete with overhead speaker ringing and flashing notifications for noisy factories and warehouses
Robust security: Ultra-secure network infrastructure protects customer data and intellectual property
Enhance the Caller Experience
Provide personalized customer service with a full-featured contact center: Know who is calling, greet them by name, and centralize phone, chat, email and social media conversations in a “single pane of glass”
Connect callers fast with a virtual receptionist: Automatically route callers to the right people with auto attendant and Interactive Voice Response (IVR). Avoid placing callers on hold with multiple extensions and group ringing from a single toll-free number. Provide instant answers with a custom AI chatbot
Share big ideas with customers and vendors with Cady Cloud Kite: Deploy Kite on your website to show which staff members are available for phone, chat and video calls. Instantly collaborate with screen sharing and automatically receive post-call transcripts with contact information
Offer after-hours support: Custom voicemail messages relay open hours and direct callers to leave messages with automatic email transcripts. AI chatbots deliver instant support for routine questions.
Maximize Uptime & Minimize Expenses with White Glove Support
Let Cady keep your lines of communication open so you can focus on keeping production lines running. We offer more than 200 years of combined experience and deliver the highest level of support in the industry, featuring:
24 x 7 x 365 local support
8-second average answer time
Emergency response time guarantees
We understand the need for manufacturers to manage expenses, and we’ll work with you to design a full-featured phone system customized to your budget. Often, businesses can reduce costs by switching to VoIP phones, and cloud-based phone systems feature no local dial tone or long distance fees, low-cost international calling and predictable, user-based monthly pricing.
The Cady Way – Our Proven Process
MiContact Center Business
AI-Powered Virtual Agent &
Paging & Mass Notification
Contact Center Messenger
Video: Mitel MiCollab Overview
Free Telecommunication Review
See how Cady can streamline communications, foster collaboration and improve the caller experience for your manufacturing business. Schedule a no-obligation, zero-pressure, free review today, and we’ll be happy to assess your current situation to ensure you’re receiving the best service possible.