Phone Systems for
Retail Businesses

Improve Customer Service & Boost Productivity with Retail Communications

Communications are vital for retail stores that depend on connectivity, customer service and efficiency to drive profits. At Cady Business Technologies, we offer reliable and secure telecommunications solutions that help retailers nurture customer relationships and bolster productivity.

Department Stores – Convenience Stores – Car Dealerships – Grocery Stores & Supermarkets – Franchises & Retail Chains – Specialty Stores – Drugstores – Big Box – Boutiques

Boost Productivity & Efficiency

  • Untethered mobility: Cordless phones put reps on the showroom floor, not hidden in offices. Mobile apps keep reps connected in the field or after hours. Find Me/Follow Me ensures you never miss an important call, while WiFi keeps your lines open even without good cell coverage

  • Paging service: Integrated paging simplifies announcements and helps ensure customers are never left unattended

  • Multi-location support: Automatically route calls to the caller's closest store with a single phone number. Transfer calls between stores with extension dialing. Leverage IVR to route customers with unpaid balances to accounts payable instead of sales

  • Security & compliance: Confidently take credit card orders over the phone with a PCI-compliant contact center and robust network security

Improve Customer Service

  • Deliver a personalized experience with a full-featured contact center: Greet callers by name, know their purchase histories, and meet customers on their terms via phone, chat, email or social media all on a unified dashboard

  • Provide prompt service with built-in automation: Don't place callers on hold - route them to the right department with auto attendant and Interactive Voice Response (IVR). Answer routine questions instantly with an AI chatbot

  • Serve customers remotely with Cady Cloud Kite: Display real-time availability on your website and let customers phone, chat or video call. Share your screen to showcase products, then automatically receive a transcript with contact info

  • Offer after-hours support: Custom call menus give customers the information they need, from finding locations and opening times to leaving callback messages with the right department

The White Glove Support You Expect,
None of the Costs You Don’t

Let Cady take the worry out of telecom so you can devote your attention to your customers, staff, and retail operations. We bring more than 200 years of combined experience to provide the highest level of support in the industry. When you partner with Cady Business Technologies, you can expect:

  • 24 x 7 x 365 local support

  • 8-second average answer time

  • Emergency response time guarantees

We also understand that retail stores need to manage overhead, and we’ll work with you to design a custom, full-featured phone system within your budget. Most businesses even save money by switching to VoIP phones, while cloud-based phone systems eliminate local dial tone and long-distance fees and offer predictable, user-based monthly pricing.

The Cady Way – Our Proven Process


Omnichannel Communications
MiContact Center Business


Artificial Intelligence
AI-Powered Virtual Agent
& Agent Assist

Live Chat
Contact Center Messenger


Recording with PCI Compliance
Mitel Interaction Recording

Paging & Mass Notification
Mitel Revolution


Video: Next Generation Customer Experiences in Retail

Free Telecommunication Review

See how Cady can improve telecommunications for your retail business to foster better customer relationships and enhanced productivity. Schedule a no-obligation, zero-pressure, free review today, and we will gladly assess your current situation to ensure you’re receiving the best service possible.